How do in-store raffles for release product work?
Certain release product is available via digital raffle only. If you are interested in participating in the digital raffle, please download the DTLR mobile app at https://www.dtlr.com/pages/download-the-app
I just wanted to know when a certain product will release or launch.
How do I find out about specials, events, promotions and discounts?
Please follow DTLR on Facebook, Instagram, and Twitter to be notified about special events, promotions, and discounts. Customers who provide their email address or set up an account will also receive information by email. Additionally, customers can sign up for Text Messaging notifications.
Why isn't my promotion code working?
Please refer to specific exclusions for specific promotion codes.
Release items are generally excluded from all promotions for a 30-day period of time after the release date. This includes promotions with affiliate partners for cash back rebates and earning points.
In addition, our promotions often exclude Clearance items.
Why isn't my cart eligible for free shipping?
Free shipping is on orders over $100 when the cart has at least $100 of full priced, non release items in it.
Can I save items in my shopping cart and buy them later?
Yes, all items added to your shopping cart will be automatically saved. However, all items are sold on a first come, first serve basis and an item’s availability and pricing are subject to change. This means that items added to your shopping cart may not be available at a later time. The only way to ensure the item is available is to order immediately.
Why does DTLR ask for my email address; and why should I register?
As a registered customer, you can check the status of your order at any time. We will also save your information for faster check out on future orders. Please note that credit card information will not be saved. We will also send any notifications such as order confirmations and shipping confirmations by email. In addition you will receive emails regarding product releases, promotions, and special events.
Online Gift Cards:
Please allow up to 48 hours for Online Gift Cards to be redeemable online or in-store.