Giftcard Questions
Check your gift card balance by entering the gift card code and PIN number below.
Gift Cards Credits
DTLR gift cards may be used for purchases online or at any DTLR retail location
Gift cards are non-refundable, non-transferable, and not redeemable for cash
If a return was paid for using a gift card, the refund will be issued back to the original gift card or as a new gift card if original is no longer available.
Frequently Asked Questions
Are gift cards refundable?
No. Gift cards are non-refundable, non-transferable, and not redeemable for cash, except where required by law.
How do I check my Gift Card Balance?
- If your DTLR gift card starts with “S0000” or “E0000” and has a 4-digit PIN, you can check your balance online.
- If not, please visit your nearest DTLR store for assistance.
Need help? Contact Customer Service at 1-844-408-3857, by email at custserv@dtlr.com, or via live chat.
Agents are available daily from 8 a.m. to 8 p.m. ET. Sat. 9a.m. to 2 p.m.
When can I use my online gift card?
Please allow up to 24 hours for your Online Gift Card to become active and redeemable both online and in-store.
- choosing a selection results in a full page refresh
- press the space key then arrow keys to make a selection