Some high-demand release products are available exclusively through digital raffles. To participate, download the DTLR mobile app and follow the instructions for entering raffles.

Download the DTLR App 

No, winning a raffle gives you the opportunity to purchase the product on launch day.

Only stores participating in the raffle will appear as options when you're selecting a store during sign-up. If a store isn’t listed, it’s not part of that particular raffle.

Raffles typically open 5 days before the release date. If there’s a delay in the shoe’s arrival across stores, the raffle may open later—so keep an eye out for updates!

Raffles usually close 2 days before the release date. This gives stores time to contact winners at least 1 day before launch.

Winners are notified via SMS or email, so be sure to check both!

To make sure you don’t miss a win, double-check that your email and phone number are entered correctly when signing up. Also, keep an eye on your spam, junk, or promotions folders, as raffle notifications may sometimes land there.

If you win, you’ll receive a confirmation via email or SMS 24 hours before the release with pickup instructions.

Once a raffle entry has been submitted, it cannot be changed or edited. This policy helps maintain fairness and integrity in the raffle process for all participants.

No, raffle wins are non-transferable. If you win, you must be the one to pick up the item, and you’ll need to show valid ID.

Check our Release Calendar for upcoming drops. You can also follow us on Facebook, Instagram, and X, or contact your local DTLR store.

New releases are typically first come, first served. If your size is sold out on release day, check back online or in the app 1–2 days later—additional inventory may become available.

Your order is not confirmed until you receive a shipment confirmation email.

Most new release shoes go live at 10:00 AM Eastern Time.

To stay in the loop: 

• Follow DTLR on Facebook, Instagram, and X 
• Sign up for email updates by creating an account or subscribing at checkout 
• Opt in for text message alerts for real-time updates on deals and events 

Promo codes may have specific exclusions. Here are a few common reasons: 

• Release items are typically excluded from promotions for 30 days after launch 
• Clearance items are often not eligible 
• Some codes may not apply to items in your cart or may have expired 

Always check the terms and conditions of the promotion for full details. 

Free shipping is available on orders over $75—but only when your cart contains at least $75 worth of full-priced, non-release items.

Release and clearance items may not count toward the free shipping threshold.

No, new release shoes are excluded from all promotions.

Registering your account and providing your email helps you: 

• Track your orders anytime 
• Enjoy faster checkout on future purchases 
• Receive order and shipping confirmations 
• Get early access to product releases, promotions, and special events 

We never store your credit card information, and you can unsubscribe from emails at any time. 

Yes! Items added to your cart will be saved automatically. However, all products are sold on a first-come, first-served basis. Availability and pricing may change, so the only way to guarantee your item is to complete your purchase right away.