Our customer service team is available Monday-Friday from 8 AM - 8 PM (EST) and Saturday from 9 AM - 2 PM (EST). We are closed for New Year’s Day, Martin Luther King Day, Memorial Day, June 19th, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Eve.
Why didn’t I receive my confirmation email?
If you haven’t received your confirmation email, please check your junk/ spam folder. You may also call or email us to confirm that you provided the correct email address for your order. You can check your status of your order here.
Can I change or cancel an order?
When we receive an online order, we are generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact us if you wish to make a change.
However, due to the above, we cannot guarantee your order will be changed. If you need to change or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order. If the order is refused a 15% restocking fee will be applied to your refund to cover the additional shipping fees.
Which forms of payment can I use?
We accept the following:
All Visa and MasterCard logo debit cards
Visa, MasterCard, American Express, and Discover credit cards
PayPal, Afterpay and Affirm- Buy Now, Pay Later
Orders paid with PayPal, Afterpay and Affirm that get returned in store will be refunded in the form of a gift card (store credit).
If your card is expired or cancelled when we attempt to credit back a return, your refund will be given back as store credit through a gift card.
We apologize, at this time we cannot accept international credit cards for payment on DTLR.com.
Please note that only one form of payment is allowed per order.
DTLR will provide a price adjustment if the price was lowered within 10 days of the purchase.