All items are shipped via UPS. We ship Monday through Friday from our warehouse in Massachusetts and we do our best to process orders within 1 business day of ordering. We reserve the right to hold and confirm orders if we believe there is an indication that an order may be fraud. Typical shipping times for basic UPS Group Shipping range from 2 days to 5 days. Please note that we reserve the right to require a signature on all orders. We are not responsible for items lost by UPS. If your item is lost during shipment, we will do our best to put you in contact with UPS. Please contact UPS directly with lost package claims by clicking here.
Same Day Shipping
We now offer same day shipping on all orders placed before 2 PM eastern standard time. Please note, there may be a delay in processing your order if it gets flagged by our system as a high risk order. Some potential causes that may render your order as a high risk order are mismatched billing and shipping address or using the incorrect address as your billing address. If your orders is flagged as high risk, you must call in to verify the information on your order. We regret that, in some cases, these measures may result in inconvenience to legitimate customers.
Regardless of whether you choose an expediting shipping method, we reserve the right to hold any order flagged as high risk. At the time of completing your order, you will receive an email letting you know if your order has been flagged as high risk.
Free Shipping Over $150
We now offer complementary basic ground shipping to US addresses on orders $150 or more.
At this time we are do not offer our customers international shipping.
30 Day Return Policy
You have 30 days from the time your order is successfully delivered to request an exchange or return. All correctly returned products will either be refunded to the purchaser's credit card or account, and will exclude shipping costs.
All exchanges and returns must first be authorized by speaking to a customer service rep via email or phone. You are responsible for any shipping charges back to us. We also recommend that you insure/track your return just in case. Any shipments we receive without a RMA number will be denied and returned back to you at your cost.
Items purchased online are NOT returnable to our retail location. Items purchased at retail stores are not returnable to the online store.
Returns & Refunds
If you want the refund to be applied to your credit card, we will be happy to issue you a refund. We do not credit the shipping
Or, you can choose to have the amount of your purchase refunded in the form of store credit to avoid the restocking fee.
In both cases you must pay for the return shipping, which we can either deduct from your refund, or we allow you to pay and coordinate shipping on your own.
In all cases the original cost of shipping will not be refunded.
It is free to exchange items for a different size or another item of equal value. If the new item is of greater value you will need to pay the difference. Should an item go on sale, we will honor the price you paid for the merchandise. If you are based in the United States, exchange shipping is free.
To exchange an item, simply specify the new size or style you would like on the original packing slip. Please be sure to include the original packing slip in the exchange shipment. Feel free to contact our customer service department for additional support with your exchange. No exchanges will be shipped out until original item has been received and processed at our facility.
If the item you are getting exchanged costs more than the new item, we will issue you store credit for the difference. If the item you are getting exchanged costs less than the new item, then all you have to do is pay the difference.
Exchanges are subject to product availability.
We will only accept returns or exchanges for items in a 'as good as new' condition. This means the items must be shipped back to us either exactly as you received them, or with only the amount of wear that would occur from trying the items on in one of our stores.
Items should be returned new, unused and with all garment tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product. There must be no signs of dirt, stains, scuffs, or anything that indicates the products were worn outside of just trying them on. We may not accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.
If you have questions or concerns about your item's condition, we will gladly help you out.
Once your return or exchange item arrives at our warehouse please allow 5-10 business days for us to initiate your refund or to send you store credit. (Please note that depending on your credit card company it may take another 2-10 days for your refund to appear)
Damaged or Defective on Arrival
If a package arrives and the box is visibly damaged on the outside, inspect the contents before signing for the package! If no signature is required please take out your camera phone or a camera and take pictures of the damage. These photos will be used to help file a claim with the shipping company.
If you do receive or sign for a package and you later notice later that a item is damaged or defective you have one business day to report this to our customer service team either by phone or email. We will send you a free shipping label to return the item, and we will replace it ASAP.
We do not accept returns or exchanges on sale items. All sales final. However, if a sale item is damaged or defective we will replace it following the same guidelines for damaged or defective products stated above.
Receiving a RMA number
When you decide to return or an exchange an item, you must contact a customer service rep and they will email you the necessary information you must fill out to receive a RMA number. The RMA number will come with further instructions on how to set-up and successfully complete your exchange or return.