Shipping Policy

 

All items are shipped via UPS.  We ship Monday through Friday from our warehouse in New Jersey and we do our best to process orders within 1 business day of ordering.  We reserve the right to hold and confirm orders if we believe there is an indication that an order may be fraud.  Typical shipping times for basic UPS Group Shipping range from 4 days to 8 days. Please note that we reserve the right to require a signature on all orders. We are not responsible for items lost by UPS. If your item is lost during shipment, we will do our best to put you in contact with UPS.  Please contact UPS directly with lost package claims by clicking here.

 

Same Day Shipping

 

We now offer same day shipping on all orders placed before 2 PM eastern standard time.  Please note, there may be a delay in processing your order if it gets flagged by our system as a high risk order.  Some potential causes that may render your order as a high risk order are mismatched billing and shipping address or using the incorrect address as your billing address.  If your orders is flagged as high risk, you must call in to verify the information on your order.  We regret that, in some cases, these measures may result in inconveniences to legitimate customers but we do this for your security as much as ours.

Regardless of whether you choose an expediting shipping method, we reserve the right to hold any order flagged as high risk.  At the time of completing your order, you will receive an email letting you know if your order has been flagged as high risk.

 

Free Shipping Over $150

 

We now offer complementary basic ground shipping to US addresses on orders $150 or more.  

 

Signature Requirements

 

We now require signature confirmation on all online orders.  You can call our customer service hotline to request signature confirmation be removed before your item ships out.  Once your item ships, UPS policy prevents us from removing the signature confirmation.  You will be ablt to pick up your items at the local UPS branch or authorize someone else to sign for your package.  

 
International Shipping
 

At this time we are do not offer our customers international shipping.  

 

Returns

 

We want you to be fully satisfied with every purchase at DTLR.com. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 30 Days of purchase, if the following conditions are met:

 

All items must be unworn, unwashed and undamaged. All Items must be in their original packaging, which must also be damage free.

 

Returns apply only to goods purchased from DTLR.com only and not from DTLR store locations.

 

All Regular items are subject to $6.99 restocking fee per item. All the Special and New Release items are subject to $15 restocking fee. This includes the Nike, Jordan, Reebok, and Adidas new releases with in last 30 days from the date of purchase. 

 

Original Shipping Charges of the order are not refundable. DTLR.com is not responsible for any shipping costs associated with returns/exchanges. Customer is solely responsible for the safe return of merchandise, shoeboxes included. We recommend getting tracking information when you ship your return. 

 

Once we receive the return in our warehouse, we will inspect it for quality and any damage to ensure that the items returned are in original condition. Once the returned items pass through our inspection, we will gladly issue the refund of payment.

 

Exchanges

 

We can exchange your items for another size, color or style. If the item requested is in stock, we will contact you to charge the shipping for the item. If the item you wish to exchange with is no longer in stock, we will notify you and a refund will be issued less the restocking fee.

We suggest using a reliable shipping service with tracking information to ship your return.  To expedite your refund please call us at 877-235-8425 to inform us of the arrival of your package.

 

Processing Time

 

We will process your return/exchange within 8-10 business days after the returned goods are received in our warehouse. Please allow 1 billing cycle for the refund to appear. Exchanges will be shipped using ground services, and you can expect your package within 4-7 business days following processing. You will receive an email from us to confirming the processing of your return or exchange.

 

Cancellations and Changes

 

If you want to cancel your order for any reason, we are here to help. All cancellations after placing an order are subject to a $15 cancellation fee. We will issue a refund less the $15 restocking fee for any cancellation requested. 

Once an order is placed, we are usually unable to make changes, however, we try to accommodate as best we can. If you wish to make changes to your order, please contact us ASAP.

If you have any questions, please call us at 877-235-8425 or email us at dtlr-online@tnbmail.com