How can I find a DTLR store location?
You can find a DTLR store location by clicking the store locator section of our website. Each store is listed by region.
What is your policy regarding franchising?
All DTLR, DTLR Warehouse and Athletic Warehouse locations are owned and operated by DTLR, Inc. We do not franchise.
What is your policy regarding wholesaling?
DTLR does not wholesale merchandise.
Can you send me a free product or discount coupon?
You may join our mailing list to receive promotions that we may offer. You can also find closed out and discounted products at our stores.
How does DTLR approach Credit Card Fraud?
Shopping on DTLR.COM is 100% safe and we plan on keeping it that way. DTLR is committed to the prevention and prosecution of online credit card fraud. Some of our actions may include:
- Verification of Cardholder address and telephone number
- IP number tracking and verification
- Issuing a summons through our attorney to your ISP
- Telephone contact with the cardholder
- Confirmation of a valid, commercial e-mail address
- Requirement of signed authorizations
- Examination of all orders for fraud indicators
- Reporting all fraudulent and chargeback purchases to the Secret Service.
- Contacting law enforcement officials in your state
- Other unpublished actions as deemed necessary
- If you make a charge and then refuse its validity or enact a chargeback, DTLR will vigorously challenge all claims.
We regret that, in some cases, these measures may result in inconvenience to legitimate customers.
In the rare event that a fraudulent order is not detected by our screening process, DTLR will report the fraud to the appropriate legal authorities and provide them with the necessary information to complete an arrest and effective prosecution. The fraud will be reported to your Internet Service Provider for action under their Acceptable Use Policies. We may also initiate civil action against you.
BE AWARE: Credit Card Fraud Conviction Carries Penalties up to 10 Years Imprisonment and/or a $10,000 Fine
U.S.C. Title 18, Section 3056, Subsection (b), specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.
Remember: this is for your protection as well as ours. We want you to shop worry-free!How can I get DTLR to sponsor an event?
If you would like DTLR to sponsor your event, visit our sponsorship page and adhere to our sponsorship guidelines. A representative from our Marketing Department or Community Outreach Department will contact you if we would like to pursue the event further.
What is DTLR's in store Return/Exchange Policy?
All exchanges are allowed with a receipt on unworn merchandise with all of the tags still attached within 30 days of purchase. We do not give cash back for returns. You will receive a DTLR gift card for eligible returns good for one year.
For online orders, please see our online return exchange policy.
I am looking for a certain item. How do I find out if you carry it online?
For product inquires such as size, style, pricing, and availability please contact DTLR Online customer service department. Our customer service personnel are equipped to research any item that you want in the store's system.
I am looking for a certain item. How do I find out if you carry it in a store?
For product inquires such as size, style, pricing, and availability please contact any DTLR store in your area. Our store personnel are equipped to research any item that you want in the store's system. If the item you are looking for has been found at another DTLR location, the item can then be transferred to any DTLR in your area for you to purchase.
How do I apply for a full time management or part time sales position at a DTLR store?
If you are interested in applying for an open management position at our stores, we ask that you submit a resume and cover letter at www.DTLRJOB.com. If you are looking for any other store position, please visit any DTLR location to fill out an application.
How old do I have to be to work at a DTLR store?
You must be 16 years or older to work at any of our stores.
How do I become a DTLR model?
We are constantly looking for male models for our advertising campaigns, as well as, female promotional models to work at our events. If you are interested in either position, please submit a resume or brief description of yourself along with visible photos (head and body shots only) to email@example.com
I want to be a street team member. How do I apply?
Street Team member positions are part-time and on as needed basis. To apply, please submit a cover letter and resume to firstname.lastname@example.org.
If your question was not answered here, please feel free to send an email to email@example.com.